Introduction
Date of last update: June 24, 2025
Skilup (“Skilup,” “we,” “us,” “our”) attaches great importance to respecting your privacy and protecting your personal data.
The purpose of this Privacy Policy (the “Policy”) is to provide you with clear, simple, and comprehensive information about how we collect, use, and store your personal data when you use our website, training services, or interact with uswww.skilup.com.
We are committed to processing your data in accordance with applicable laws and regulations, including Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, known as the General Data Protection Regulation (GDPR).
Article 1: Who is responsible for processing?
The controller of your personal data is the company that determines the purposes and means of processing. For the services provided by Skilup, this is:
[Nom légal complet de la société Skilup]
[Adresse complète du siège social]
Belgium
Numéro d’entreprise (BCE) : [Votre numéro BCE]
Email : info@skilup.com
If you have any questions about this Policy or your personal data, you can contact our data protection officer at: privacy@skilup.com.
Article 2: What personal data do we collect?
1. Data you provide to us directly:
Identification data: Last name, first name, email address, phone number, job title, company name.
Login details: Username and password to access your personal account.
Billing and transaction data: Billing address, payment information, history of training courses purchased.
Communication data: The content of messages, emails, or calls you send us via our contact forms or customer service.
Professional data: resume, cover letter, educational background when you apply for a job or enroll in a certification program.
2. The data we collect automatically:
Connection and usage data: Your IP address, browser type and version, the pages you visit on our site, the duration of your visit, the courses you view, your browsing history.
Cookie data: We use cookies and other trackers to improve your user experience, measure our audience, and provide you with relevant content. For more information, please see our Cookie Policy.
Article 3: Why do we collect your data (Purposes and Legal Bases)?
We process your personal data only for specific purposes and on the basis of a valid legal basis.
Purpose (Objective) Legal Basis for Processing
Provision of our services (registration, access to courses) Performance of a contract
Management of your customer account and commercial relationship Contract execution
Payment and billing management Contract execution
Responding to your requests for information Legitimate interest / Your consent
Improvement of our services and our website Legitimate interest
Sending marketing communications and newsletters Your consent
Statistical analysis of the use of our services Legitimate interest
Ensuring the security of our site and systems Legitimate interest
Complying with our legal and regulatory obligations Legal obligation
Article 4: Who do we share your data with?
Skilup does not sell or rent your personal data. However, we may share it with trusted third parties to achieve the purposes described above:
Our service providers: Hosting providers (servers), payment providers, e-learning platforms, CRM tools, marketing agencies, etc. These providers act solely on our instructions and are contractually bound to ensure the security and confidentiality of your data.
Our partners and trainers: For specific training courses, we may need to share your registration information with external trainers or certification bodies.
Competent authorities: If required by law, we may disclose your data to judicial or administrative authorities.
Article 5: Are your data transferred outside the European Economic Area (EEA)?
Some of our service providers may be located outside the EEA. If we transfer your data to these countries, we ensure that an adequate level of protection is guaranteed, in particular by signing the European Commission's Standard Contractual Clauses or by using service providers located in a country recognized as adequate by the Commission.
Article 6: How long do we keep your data?
We only retain your data for as long as necessary to fulfill the purposes for which it was collected.
Customers: For the entire duration of the contractual relationship, then archived for the statutory limitation period (generally 5 to 10 years).
Prospects: 3 years after our last contact with you, or until you withdraw your consent.
Browsing data (cookies): 13 months maximum.
Article 7: What are your rights?
In accordance with the GDPR, you have the following rights:
Right of access: The right to obtain a copy of the data we hold about you.
Right to rectification: The right to request the correction of inaccurate or incomplete data.
Right to erasure (“right to be forgotten”): The right to request the deletion of your data in certain circumstances.
Right to restriction of processing: The right to request the suspension of the processing of your data.
Right to portability: The right to receive your data in a structured, machine-readable format and to transmit it to another data controller.
Right to object: The right to object to the processing of your data, particularly for marketing purposes.
Right to withdraw your consent: For processing based on consent, you may withdraw your consent at any time.
Article 8: How to exercise your rights?
To exercise any of these rights, you can send us your request by:
Email : privacy@skilup.com
Postal mail: [Adresse complète de Skilup]
In order to protect your privacy, we may ask you to provide proof of your identity before responding to your request. We undertake to respond to you within one month.
If you believe that your rights have not been respected, you have the right to lodge a complaint with the competent supervisory authority in Belgium:
Autorité de Protection des Données (APD)
Rue de la Presse 35, 1000 Bruxelles
www.autoriteprotectiondonnees.be
Article 9: How do we secure your data?
Skilup implements all appropriate technical and organizational measures (encryption, access controls, firewalls, etc.) to ensure a high level of security and protect your data against destruction, loss, alteration, disclosure, or unauthorized access.
Article 10: Amendments to this Charter
We reserve the right to modify this Policy at any time. Any substantial changes will be notified to you by email or via a notification on our website before they come into effect.